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FREE UK DELIVERY ON ALL ORDERS - Trusted by over 25,000 customers
FREE UK DELIVERY ON ALL ORDERS - Trusted by over 25,000 customers

FAQs

Used Items

Most of our items on filmcamerastore.co.uk are “used” to some degree. Each product is professionally evaluated by our workshop specialist.

New Items

Some item types are always “new”, such as roll of film, specific flash to specific film cameras, unless stated otherwise. 

What happens after I place my order?

After your order is placed, you will receive a confirmation email on the email address you are registered with on our website. Please check your spam folder if you don’t see an order confirmation in your inbox. We will do our best to ship your order to you as fast as we can, but handling vintage cameras requires accuracy and can’t be done in a hurry. That’s why we reserve up to 5 business days to prepare your camera or lens for shipping. 

Can I cancel my order if I changed my mind?

Please email us as soon as possible at hello@filmcamerastore.co.uk

If your order has not yet been shipped, it is still possible to cancel the order. However, if the order has already been sent and you like to cancel it – you will have to pay the total cost of return shipping.

I am having technical difficulties placing my order. What can I do?

Please contact us at hello@filmcamerastore.co.uk with a detailed description of the difficulties you’ve encountered. Please include as much detail as possible (e.g. a screenshot), as well as the address you would like your item(s) to be shipped to. You can also contact us by phone and we’ll place an order for you.  

I received my order, but I would like to return it. Is that possible?

Please refer to our Delivery and Returns page for more in depth information. 

When will I receive my order?

We will do our best to ship your order to you as fast as we can, but handling vintage cameras requires accuracy and can’t be done in a hurry. That’s why we reserve up to 5 business days to prepare your camera or lens for shipping. Contact us at hello@filmcamerastore.co.uk for delivery estimation, which may vary from order to order. Shipping time depends on geographical area of your delivery address.

We ship our orders with Royal Mail for international orders and various domestic couriers depending on order and its destination. You’ll get you shipping estimation time in an email from the shipping company as soon as your order is sent. Please note that customs, which vary country-to-country, can sometimes delay your shipment to areas outside the UK.

I missed the delivery and my order was sent back. What should I do?

Please contact the shipping company and us with your tracking number. If your package was unclaimed, the address you provided was incorrect or the shipping company couldn’t reach you in several attempts, a re-shipment fee will be applicable.

I think my package is lost. What should I do?

Please check the tracking number, which was mailed to you. Send all the information concerning your package to hello@filmcamerastore.co.uk we will do our best to locate your package.   

I have questions about shipping?

Please contact us at hello@filmcamerastore.co.uk

Do I have to pay a custom fee on orders outside of the EU and if so, how much will I have to pay?

All the items ordered from Film Camera Store will be shipped from the UK. Imports to countries outside of the UK may incur import duties, which is the responsibility of the buyer. Film Camera Store is not responsible for and cannot offer specific advice on import and custom fees.

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