KUGO

Provide an answer to the question here, with as much detail as possible to help your customers.

Absolutely. All our cameras are thoroughly cleaned, tested and serviced before being listed for sale on our website.

Provide an answer to the question here, with as much detail as possible to help your customers.

If your order has not yet been shipped, it is still possible to cancel the order. However, if the order has already been sent and you would like to cancel it, you will have to pay the total cost of return shipping.

Please email us as soon as possible at hello@filmcamerastore.co.uk

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

After your order is placed, you will receive a confirmation email on the email address you are registered with on our website. Please check your spam folder if you don’t see an order confirmation in your inbox.

Please contact us at hello@filmcamerastore.co.uk with a detailed description of the difficulties you’ve encountered. Please include as much detail as possible (e.g. a screenshot), as well as the address you would like your item(s) to be shipped to. You can also contact us by phone and we’ll place an order for you.

1. UK Standard orders are shipped via DHL Courier Tracked 48 hours (FREE)
2. UK Express orders are shipped via DHL Courier Tracked 24 Hours (£8.99)
3. International Orders are shipped via DHL Courier Tracked International (£20) or FREE on orders over £200

We offer Free standard shipping on all UK orders of cameras and accessories. We charge postage on orders of just 35mm film, to qualify for free shipping add a camera to the order. 

Absolutely. Once your order has been packaged and dispatched, you'll receive an email with link to courier website with the full tracking details.

We currently ship to all countries around the world. All orders are packaged and dispatched from our warehouse in the UK.

Please contact the shipping company and us with your tracking number. If your package was unclaimed, the address you provided was incorrect or the shipping company couldn’t reach you in several attempts, a re-shipment fee will be applicable.

Please check the tracking number, which was emailed to you. Send all the information concerning your package to hello@filmcamerastore.co.uk and we will do our best to locate your package. 

Do I have to pay a custom fee on orders outside of the UK?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, have any tags still attached, and include all the original packaging.

To arrange returns please contact customer support via hello@filmcamerastore.co.uk

Refunds are processed within 7 days from when we receive the item(s).

Yes. We are always interested to know what you have for sale / trade in.

Please email photos and details of cameras you have for sale to hello@filmcamerastore.co.uk