Film Camera Store is an online retailer of new and used photographic equipment to businesses and individuals. When you place an order with us, you're agreeing to our Terms & Conditions. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Availability of Goods
All items are subject to availability. Film Camera Store will inform you as soon as possible if the goods you have ordered are not available. All prices are subject to change without notification, and while every effort is made to ensure the accuracy of the prices displayed on filmcamerastore.co.uk or filmcamerastore.com they are not guaranteed to be accurate. If any price is different from that displayed we will inform you before dispatching the order and you will have the option of continuing with the order or not.
Description of Goods
Film Camera Store has made every effort to ensure all information on the website is accurate and informative. We've been involved in photography for many years and despite being professionals, it isn't possible for us to have absolute and specific knowledge of every manufacturer or system. The majority of our items, despite what condition are several years, if not decades old, and should be treated with care and attention to preserve their longevity. We cannot be liable for any inconvenience or damages resulting in improper use of products, therefore by placing an order with us, you are confirming that you've undertaken the necessary research to ensure the item(s) you purchase are suitable for your requirements and you understand how to use them. Consumables items such as film, tapes and batteries etc are supplied with photography equipment, were possible, for customer reference only. Its strongly advanced to replace all consumable items for maximum performance and results of any equipment supplied. All prices and specifications are subject to change without notice and we reserve the right to correct any errors, whether in pricing, description, specification etc, without notice.
Shipping
All orders are sent via Royal Mail or MyHermes within 24 working hours. Cost estimates are as below, but according to Royal Mail's and MyHermes’s guidelines, please allow up to 28 days (Royal Mail) and 14 days (MyHermes) for delivery. Additional services for some orders maybe used for large, heavy or international orders.
Delivery aims and charges are as follows;
- UK – DX For (1-3 working days delivery aim) - Free
- UK - 2nd Class Royal Mail Signed For (1-3 working days delivery aim) - Free
- UK - 1st Class Royal Mail Signed For (1-2 working days delivery aim) - £8.99
- EU – Price and delivery time quotation on enquiry
- USA, Asia and Rest of World - Price and delivery time quotation on enquiry
In the unlikely event of an international shipping delay, please see here for more information http://www.news.royalmailgroup.com/service-update/international.
Film Camera Store post items worldwide, but we are not liable for any import taxes, duties or customs charges incurred by the buyer. These are the sole responsibility of the buyer and in the unfortunate event of an international order being returned to us, we cannot refund customs charges, or import duties/taxes.
Faulty item(s)
You are given 14 days from the receipt of the item to fully test and check all functions this applies to preowned items , new items are 30 days. The following policy lasts thirty days from the date of delivery and only applies under the condition that the item is faulty or defected.
If thirty days on a new item have gone since your purchase, unfortunately we can't offer you a refund of exchange, but we can offer support!
If we do accept a return for an item and find it has no issues or other disagreements, we have a restocking fee of 20%. This will be deducted from your refund.
If you've damaged your item, or decide to get it fixed (by someone other than Film Camera Store) this will void your 30 day guarantee with us, you will then be under any guarantee set by your repair agent, as well as being responsible for any repair costs incurred by your decision.
Refunds (if applicable)
To be eligible for a return, your item(s) must be in the same condition that you received it in.
Refunds will only be applicable where Film Camera Store is deemed to be in contravention of the terms set out herein. A refund will be given strictly at the discretion of Film Camera Store. We reserve the right to issue refunds at any time prior to delivery.
There are certain situations where only partial refunds are granted (if applicable)
- The item(s) are returned to us more than thirty days after delivery
- The item(s) are not in their original condition, is damaged or missing parts for reasons not due to our error.
- The item(s) returned to us have no issue.
If you’re having trouble with your order, It's always worth checking for the manual online, as well as YouTube instructional videos as they'll illustrate the functions. However, you can always get in touch, we’re happy to support you with using your item(s).
To apply for a return, please send an email to us at hello@filmcamerastore.co.uk. To be eligible for a return you must supply us with the following;
- Email Address used for purchase
- Date of receiving the item
- The item(s) are not in their original condition, is damaged or missing parts for reasons not due to our error.
- Photographic evidence of the damage, fault or missing parts of the items
IF your return application has been approved,
Please send your item(s) back in their original condition with any additional extras or 'freebies' supplied.
Once your application for a return has been approved, you will be supplied with the relevant address to send the item to. You will be responsible for paying for your own shipping costs for returning your item(s).
Once your return is received, we will send you an email to notify you that we are inspecting it and will be in touch as soon as possible with a with an approval or rejection of your refund. The inspection process can take up to 14 days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds usually take around 3-5 working days to process. However, if you are experiencing delays in receiving your refund after 5 working days and we've ensured it's been processed, please check your balance again. If you're still experiencing issues, then contact your bank. If you've done all of this and still not received your refund, please contact us at thefilmcamerastore@gmail.com.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If returning from OUTSIDE the EU please DO NOT USE COURIER SERVICES as there will be excessive clearance fees, we will either refuse delivery or charge the fees back to you. You must ensure the value on the parcel is listed as “ZERO” and you CLEARLY write "RETURNED GOODS" on the customs form and parcel itself as we will not accept parcels that incur duty charges.
Payment
Your credit card details are not stored by Film Camera Store. Payments will be made through Debit Card, Credit Card, Apple Pay, Shopify Pay or PayPal. Please also read their Terms and Conditions carefully before placing your order.
All payments are taken in UK Pounds Sterling (GBP), and will be charged at the current exchange rate. To view current exchange rates please contact your bank. Alternatively, you may visit an online currency converter (e.g. www.oanda.com/converter/classic). However, please bear in mind that Film Camera Store cannot take responsibility for any inaccuracies in any information provided by any external website.
Personal Data
Personal data received during the order process is used for the purpose of fulfilling orders. Customers may unsubscribe from the mailing list at any time by emailing thefilmcamerastore@gmail.com with ‘Unsubscribe’ in the subject box. Film Camera Store will never share the information collected on this website with any other group or organisation or commercial endeavour.
Disclaimer
The information contained in this archive is provided ‘as is’ without warranty of any kind. The entire risk as to the results and the performance of the information is assumed by the user, and in no event, shall Film Camera Store be liable for any consequential, incidental or direct damages suffered in the course of using the information in this archive. Uses of the information contained in this archive are governed by their respective license agreements and may contain restrictions on use. Some of the content on this site is intended for adults only. Film Camera Store accepts no responsibility for any offence materials on the site may cause. Access to this website is at the users own risk. Film Camera Store is not responsible in any way for the content of any websites linked to this website or any links from this website. Film Camera Store is not responsible for the actions of users of this website. Film Camera Store reserves the right to not sell an item to an individual or group at any given time, even if payment has been made. In such instances, a full refund will be processed promptly. Film Camera Store reserves the right to change, modify, or update this statement at any time without notice.
